This page explains how to delete your Celis account and what happens to your data. It applies to the Celis mobile app (com.celis.mobile), published by Celis Somalia.
This cannot be undone
Deletion begins immediately. There is no recovery window, and you will lose access to Celis.
Delete your account in the app
- Open the Celis app and sign in to the account you want to delete.
- Go to Profile, then Privacy & Safety, then Delete Account.
- Verify your identity with your password or an SMS verification code.
- Type DELETE, then confirm on the final prompt.
Deletion starts immediately once you confirm. There is no recovery window and no waiting period.
Before you can delete
Resolve active orders, escrow, wallet payments, or pending payouts before deleting your account.
Deleted permanently
- Your profile, contact details, business details, and push token
- Listings without completed transactions and their stored images
- Saved items, notifications, blocks, and disposable activity data
Retained without your live identity
- Existing messages needed by the other conversation participant
- Reviews and moderation reports used for marketplace safety
- Completed orders, payouts, and audit records required for accounting or disputes
Retained records are kept only for the purposes listed above and are no longer linked to a live account identity. Fixed retention periods for these records are under legal review and will be published here once set.
If you cannot sign in
Email support@celis.so from the email address on the account, or include the phone number you sign in with. Use "Account deletion request" as the subject. We verify that you own the account before deleting anything, and we respond within 30 days.